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At a glance

NMLS: 1907

Editor's take

Veterans United Home Loans focuses almost exclusively on VA loans, so if you’re looking for this type of mortgage, you might feel more comfortable navigating that unique process with this lender. Bonus: If you’ve had any credit issues, the lender’s free credit consulting services can help.

Bankrate Score

5.0

Bankrate Score

Customer Rating

5.0

953 ratings

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing

Min. credit score required

620 for conventional loans, 620 for VA loans

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Recent customer reviews

The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

Read 0 customer reviews for Veterans United Home Loans

Veterans United Home Loans overview

Veterans United Home Loans has been in business since 2002 and has closed more VA loans than any other lender for the past nine years. In addition to offering an online application process, the lender operates 24 branches in 17 states, including locations near military bases like Fort Knox, Fort Novosel and Scott Air Force Base.

Pros and cons of Veterans United Home Loans

Pros

Specializes in VA loans
24/7 customer service over the phone
Lower VA loan rates than the national average

Cons

Limited number of branches
Lack of information about non-VA loans

How Bankrate scored Veterans United Home Loans

Affordability: 5 stars

Veterans United Home Loans scores a perfect 5 out of 5 stars for affordability. The lender typically offers attractive rates, particularly on VA loans.

Interest rates: The lender’s rates for VA loans tend to fall below Bankrate’s averages. While Veterans United does offer other loan types, the lender doesn’t disclose those rates.
Down payment: As is the case with any VA lender, you’ll likely be able to buy a home without putting any money down with a VA loan from Veterans United.
Closing costs: Veterans United Home Loans charges mortgage origination fees. Overall, you can expect to pay between 3% and 5% of the loan amount in closing costs. For a VA loan, this typically includes the VA funding fee, unless you qualify for an exemption.

Availability: 5 stars

Veterans United Home Loans scores 5 out of 5 stars for availability. The lender works with borrowers nationwide and boasts the convenience of an online application with branch locations near military bases.

Home loans offered: If it’s a VA loan you need, you’ll find it at Veterans United. The lender offers purchase loans with 15-, 20- and 30-year repayment plans, along with VA jumbo loans, IRRRLs and VA cash-out refinances.
Footprint: Veterans United is licensed to lend in all 50 states, with branches primarily near major military bases.
Where to find: You can apply for a mortgage with Veterans United Home Loans online, by phone or in person at a branch location.

Borrower experience: 4.5 stars

With 24/7 customer service and speedy preapprovals, Veterans United Home Loans scores 4.5 out of 5 stars for borrower experience.

Preapproval and application process: Qualified borrowers can receive preapproval within 24 hours. You can start your application online and use the MyVeteransUnited mobile app to upload paperwork and sign documents. The app has an outstanding rating of 4.9 out of 5 stars among Apple and Android users.
Transparency: The Veterans United website includes a rate tool that makes it easy to estimate what you might qualify for without sharing any of your personal details. You won’t know specific fees, however, until you get preapproved.
Customer service: We found Veterans United representatives to be friendly and helpful, and the service is fast and efficient. You can reach someone 24/7 at 800-884-5560.

Features

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Images courtesy of Veterans United Home Loans as of Nov. 14, 2023. Note: Depending on method of contact, your individual credit profile and other circumstances, your experience might differ.

Veterans United Home Loans reputation

Veterans United Home Loans has been the number one VA lender for new purchase loans for the past nine consecutive years. Ask a borrower about their experience with Veterans United Home Loans, and you’ll likely hear a glowing review. The lender has an almost-perfect 4.9 out of 5 stars on Trustpilot (at the time of this review), and J.D. Power ranked it highly for customer satisfaction in 2025.

Veterans United was also recognized as one of People’s Companies That Care for 2025, ranking No. 14 nationally and earning the highest spot among mortgage lenders.

What Bankrate users say about Veterans United Home Loans

Borrowers on Bankrate overwhelmingly praise Veterans United, with one returning customer calling the lender “the way to go” and others referencing their “great” experiences, especially for first-time homebuyers.

Veterans United in the news

In recent months, Veterans United Home Loans released an analysis that found more than 58,000 eligible veterans missed out on using their VA home loan benefits in 2024. This number represents nearly $28 billion in untapped loan potential. They also reported that Gen Z veterans are driving a rebound in VA loan activity nationwide.

Lender compare

Compare Veterans United to other lenders

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Lender

NMLS: 1907

5.0

Bankrate Score

Bankrate's take

Veterans United Home Loans focuses almost exclusively on VA loans, so if you’re looking for this type of mortgage, you might feel more comfortable navigating that unique process with this lender. Bonus: If you’ve had any credit issues, the lender’s free credit consulting services can help.

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing

Min. credit score required

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Recent Customer Reviews

5.0

953 reviews

Read full lender review

Lender

NMLS: 399798

5.0

Bankrate Score

Bankrate's take

The biggest bank in the U.S. and a large national mortgage lender, Chase combines branch and online service to help you get the loan you need. The bank’s mortgage unit offers special pricing for banking customers, so if you already have an account (or plan to open one), it’s worth checking out for a home loan. It has a special focus on first-time homebuyers, too, offering special loans and grants for those who need help with a down payment.

Loans offered

Conventional, jumbo, FHA, VA, refinancing and more

Min. credit score required

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Recent Customer Reviews

4.3

23 reviews

Read full lender review

To help you make the most informed decisions, our mortgage lender reviews team suggests an alternative mortgage lender for each lender reviewed. In most cases, this alternative 1.) shares the same strength (affordability, availability or borrower experience) as the lender reviewed; and 2.) rates highly for Bankrate Score. In the event more than one lender meets these standards, we suggest the one with the lowest APRs.

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
- Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
- Availability: Loan products - 50%; licensing - 40%; credit score - 10%
- Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)
When a lender has entered a consent decree, been assessed a penalty in a case brought by a federal regulator or in a certified, federal class-action lawsuit, or received a federal judgment for harming mortgage borrowers within the past three years, we deduct one point for each penalty received from its total Bankrate Score.

Learn more about our methodology.