Read our review of

Truist Mortgage Review 2026

Written by

Andrew Dehan

Edited by

Suzanne De Vita

Updated Dec 16, 2024

The Bankrate promise

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here's an explanation for .

On This Page

At a glance

Truist

Editor's take

Truist can be a good choice for mortgage borrowers who are already customers of the bank (or want to be). It offers home loans in most states, but being a bank, it might not provide as much underwriting flexibility. This can be limiting for those with unique credit or financial circumstances.

Bankrate Score

4.0

Bankrate Score

Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

Min. credit score required

620 for conventional loans

Nationwide availability

All U.S. states except Alaska, Arizona and Hawaii

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Truist overview

Headquartered in Charlotte, North Carolina, Truist is the ninth-largest bank in the U.S., formed from the 2019 merger of BB&T and SunTrust. Truist was the nation’s 24th-largest mortgage lender in 2024, according to federal data. The company has nearly 2,000 branches across 15 states, including Florida, Georgia and Virginia.

Pros and cons of Truist

Pros

Branch network in several states
Lower than average mortgage rates
Homebuying grants available to eligible borrowers

Cons

No customizable rate tool
Must contact loan officer to learn about eligibility requirements
Low customer satisfaction scores

How Bankrate scored Truist

Affordability: 4.9 stars

Truist’s mortgage rates tend to be lower than the national average, and the bank offers low-down payment options, including a minimum 3% down for conventional loans. It scores a near-perfect 4.9 out of 5 stars for affordability. Existing bank customers may benefit from relationship pricing and special incentives.

Interest rates: Truist’s mortgage rates were below Bankrate’s overall national average at the time of this review.
Down payment: For qualified borrowers, Truist offers VA and USDA loans with no down payment required, FHA loans with as little as 3.5% down, and conventional loans with a minimum 3% down payment.
Closing costs: The bank doesn’t disclose its fees online, but there’s relationship pricing and special incentives for existing customers, according to a bank spokesperson.

Availability: 5 stars

Truist earns the full 5 out of 5 stars for availability thanks to an almost nationwide presence and a wide range of mortgage options.

Home loans offered: Truist offers the standard conventional and government-backed purchase and refinance options. It also provides HELOCs, construction loans and physician loans.
Footprint: Truist mortgages are available to qualified borrowers in 47 states (excluding Alaska, Arizona and Hawaii).
Where to find: You can apply for a mortgage with Truist online, by phone or in person at a branch location.

Borrower experience: 3.2 stars

Truist’s website doesn’t feature a customizable rate tool, nor the more seamless technology conveniences of some of its competitors. It also scored well below average in J.D. Power’s 2025 mortgage origination satisfaction study. We give the bank 3.2 out of 5 stars for borrower experience.

Preapproval and application process: To get preapproved or apply for a mortgage with Truist, you’ll first need to link up with a loan officer.
Transparency: Truist’s site advertises select mortgage rates, but to receive a personalized rate, you’ll have to contact the bank directly.
Customer service: You can reach Truist’s loan officers at 844-710-3909, or apply for a mortgage at 800-634-7928, Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 3 p.m. ET.

Bankrate staff insights

"The APR and rate were the best."

Staffer, Red Ventures (Bankrate parent company)

Truist reputation

Truist is one of the largest financial institutions in the U.S. The bank has held an A+ rating from the Better Business Bureau since 1967, but the BBB website also lists less-than-favorable reviews from a few thousand customers, resulting in a 1.08 score (out of 5). In addition, it came near the bottom of the list for mortgage origination satisfaction in J.D. Power’s 2025 study.

Truist in the news

In Aug. 2025, Truist announced a significant expansion plan to open 100 new branches over the next five years. Branches will be in "high-growth and economically vibrant" cities, including Atlanta, Austin, Charlotte, Dallas, Miami, Orlando, Philadelphia and Washington, D.C.

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
- Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
- Availability: Loan products - 50%; licensing - 40%; credit score - 10%
- Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)
When a lender has entered a consent decree, been assessed a penalty in a case brought by a federal regulator or in a certified, federal class-action lawsuit, or received a federal judgment for harming mortgage borrowers within the past three years, we deduct one point for each penalty received from its total Bankrate Score.

Learn more about our methodology.